Frequently Asked Questions
Assistance with your Ann Demeulemeester shopping experience
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. Local payment options may be available depending on your shipping destination.
What is your return policy for footwear and apparel?
Items can be returned within 14 days of delivery, provided they are in their original condition with all tags and security seals intact. Footwear must be returned in the original designer box, which is considered part of the product.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via premium couriers. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your shipment's progress.
Are duties and taxes included in the total price?
For most destinations, we ship on a DDP (Delivery Duty Paid) basis, meaning all relevant import duties and taxes are included in the final price. If your region is DDU, you will be responsible for paying these fees upon arrival.
How do I find my correct size?
Ann Demeulemeester garments typically follow European sizing. Since our silhouettes often feature intentional draping and oversized cuts, we recommend consulting the specific size guide located on each product page for precise measurements.